vtv99 Privacy Policy

1 Who We Are

vtv99 (referred to in this Privacy Policy as "vtv99", "we", "us", or "our") operates the online casino and sports betting platform accessible at vtv99.io (the "Platform"). vtv99 is the data controller responsible for the personal data of registered players and visitors who interact with our Platform.

This Privacy Policy applies to all personal data collected from individuals who register an account on vtv99, visit the vtv99.io website without registering, contact our customer support team, or interact with our Platform in any other capacity. It covers data collected through the website, through our customer support channels, and through any associated communications including email.

vtv99 operates with Bangladeshi players as its primary target audience. All data practices described in this Privacy Policy are conducted with particular regard to the expectations and legal environment applicable to users based in Bangladesh. All communications regarding privacy matters are conducted in English.

2 Information We Collect

vtv99 collects personal data from players through several distinct channels. The categories of information collected, and the circumstances under which they are collected, are set out below in full.

2.1 Information You Provide Directly

When you register an account, submit a support request, or otherwise communicate with vtv99, you may provide the following categories of personal data:

• Identity Data: Your full legal name, date of birth, and gender.
• Contact Data: Your email address, Bangladeshi mobile phone number, and residential address (including district, division, and postal code).
• Financial Data: Your mobile wallet account identifiers (bKash, Nagad, Rocket, or Upay number), bank account details where applicable (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other), and card details for Visa or Mastercard transactions.
• Identity Verification Documents: Copies of government-issued photo identification (National ID card, passport, or driving licence) submitted during the Know Your Customer (KYC) process.
• Communications Data: The content of emails, live chat transcripts, and other communications you send to the vtv99 support team.

2.2 Information Collected Automatically

When you visit or interact with the vtv99 Platform, certain technical and usage data is collected automatically:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage Data: Pages visited, games played, bets placed, session duration, deposit and withdrawal history, bonus activity, and in-game behaviour.
• Location Data: General geographic location inferred from IP address. vtv99 does not collect precise GPS location data.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

In certain circumstances vtv99 may receive personal data about you from third-party sources, including:

• Identity verification and KYC service providers who confirm the authenticity of documents you have submitted.
• Fraud prevention and anti-money-laundering screening services that flag accounts or transactions associated with known fraudulent activity.
• Payment processors who confirm the status of deposit and withdrawal transactions.

3 How We Use Your Information

vtv99 uses the personal data it collects for the following specific, documented purposes. We do not use personal data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

vtv99 does not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review. Where algorithmic systems flag an account for review (for example, fraud detection systems), the final determination is always made by a qualified human reviewer.

4 Legal Basis for Processing

vtv99 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely upon for the processing activities described in Section 3 are as follows:

• Contractual Necessity: The majority of vtv99's data processing activities are necessary to perform the contractual obligations set out in the Terms & Conditions agreed to at the time of registration. This includes account management, transaction processing, KYC verification, and customer support.
• Legal Obligation: Certain processing activities — principally identity verification, fraud screening, and anti-money-laundering checks — are required by applicable legal and regulatory frameworks. vtv99 is obligated to conduct these checks regardless of whether a player has consented to them.
• Legitimate Interests: Some processing activities are justified by vtv99's legitimate interests in operating a secure, fair, and commercially viable platform. This includes platform security monitoring, fraud prevention beyond legal minimums, and responsible gaming monitoring. vtv99 has assessed these legitimate interests against player rights and is satisfied that they do not override the fundamental interests of players.
• Consent: Where vtv99 relies on your consent as the legal basis for processing — principally for marketing communications and for non-essential cookie placement — you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent for marketing will not affect your ability to maintain and use your vtv99 account.

5 Sharing of Personal Data

vtv99 does not sell, rent, or lease your personal data to third parties for commercial or marketing purposes under any circumstances. Personal data may be shared with the categories of third-party recipients listed below, strictly on a need-to-know basis and subject to binding confidentiality and data protection obligations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transactional and identity data strictly necessary to process deposits and withdrawals. These providers operate their own independent privacy policies and are subject to their own regulatory obligations.
• Identity Verification Partners: Third-party KYC and document verification services receive copies of identity documents and basic personal data for the sole purpose of confirming document authenticity and player eligibility.
• Fraud Prevention Services: Data may be shared with fraud prevention and anti-money-laundering screening services where vtv99 has reasonable grounds to suspect fraudulent activity. This sharing is conducted under applicable legal frameworks.
• Game Providers: Game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others receive session and game-play data necessary to facilitate the delivery of their games on the vtv99 Platform. They do not receive identity or financial data beyond what is technically required.
• Legal and Regulatory Authorities: vtv99 will disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful regulatory demand.
• Professional Advisers: Legal counsel, auditors, and other professional advisers may access personal data on a strictly confidential basis where necessary to provide their professional services to vtv99.

6 Cookies & Tracking

vtv99 uses cookies and similar tracking technologies (including local storage and session storage) on the vtv99.io website. This section explains what cookies we use, why we use them, and how you can control them.

Essential Cookies: These cookies are strictly necessary for the Platform to function. They enable core functionality such as maintaining your logged-in session, remembering your language preferences, and ensuring the security of your account. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.

Functional Cookies: These cookies remember your preferences and settings (such as your preferred deposit method or game lobby view) to provide a more personalised experience. They are placed only with your consent.

Analytics Cookies: vtv99 uses anonymised analytics data to understand how players interact with the Platform, which features are most used, and where technical issues may exist. Analytics cookies are placed only with your consent and collect data in an aggregated, non-personally-identifiable form.

Managing Cookies: You may withdraw your consent for non-essential cookies at any time by adjusting your browser settings to block or delete cookies. Please note that blocking certain cookies may affect the functionality of the vtv99 Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

vtv99 retains personal data for no longer than is necessary for the purpose for which it was originally collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

When the applicable retention period expires, vtv99 will either securely delete the personal data or anonymise it in a manner that makes re-identification impossible, so that the anonymised data may be retained for statistical purposes without restriction.

8 Security Measures

vtv99 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the vtv99 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all pages of the Platform, not solely to pages where financial transactions occur.
• Encrypted Data Storage: Sensitive personal data — including identity verification documents and financial data — is stored in encrypted form on secure servers with restricted access permissions.
• Access Controls: Access to player personal data within vtv99's internal systems is restricted to authorised personnel who require access to perform their specific job functions. Access permissions are reviewed regularly and revoked immediately upon any change in role or employment status.
• Two-Factor Authentication: vtv99 recommends and supports two-factor authentication (2FA) for all player accounts, adding an additional layer of protection against unauthorised access.
• Intrusion Detection: vtv99 employs automated systems to monitor for unusual access patterns, potential intrusion attempts, and anomalous account activity. Detected threats are escalated to vtv99's security team for immediate review and response.
• Regular Security Audits: vtv99's technical infrastructure undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

Notwithstanding these measures, no data security system is entirely infallible. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, vtv99 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

9 Your Rights

As a registered player and data subject, you hold the following rights in relation to the personal data that vtv99 holds about you. vtv99 is committed to honouring all valid data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that vtv99 holds about you. This is commonly referred to as a Subject Access Request (SAR). vtv99 will provide this information in a structured, commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any personal data held by vtv99 is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update certain account details directly from within your account settings panel without needing to contact support.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances you may request the deletion of personal data held by vtv99. Please note that this right is not absolute — where vtv99 is legally required to retain data (for example, for KYC or financial record-keeping purposes), we will retain it for the mandatory period even following an erasure request, and will inform you of the applicable retention obligation.
• Right to Restriction of Processing: You may request that vtv99 temporarily suspend its processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where vtv99 processes your data on the basis of consent or contractual necessity using automated means, you have the right to receive a machine-readable copy of your personal data and to transmit it to another data controller.
• Right to Object: You have the right to object to processing based on vtv99's legitimate interests. vtv99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected]. vtv99 may need to verify your identity before processing the request to ensure that data is not disclosed to an unauthorised person.

10 Children & Minors

vtv99 is an adult entertainment platform strictly intended for individuals aged 21 years and above. vtv99 does not knowingly collect, store, or process personal data from individuals under the age of 21.

Registration on the vtv99 Platform requires the user to confirm that they are 21 years of age or older. All accounts are subject to identity and age verification as part of the KYC process. Where vtv99 discovers or has reasonable grounds to believe that a registered account is held by a person under the age of 21, the account will be immediately suspended, all funds will be held in escrow pending investigation, and the personal data of the minor will be deleted from vtv99's systems following the conclusion of the investigation (subject to any legal retention obligations).

If you are a parent or guardian and believe that your child has registered an account on the vtv99 Platform, please contact us immediately at [email protected]. vtv99 will prioritise such reports and take immediate protective action.

11 Marketing Communications

vtv99 may wish to contact you from time to time with information about promotions, bonuses, new game releases, seasonal offers (including Eid, Pohela Boishakh, and other culturally relevant events), and other news related to the vtv99 Platform. We will only send marketing communications where you have explicitly opted in to receive them.

• Opting In: You may opt in to receive marketing communications during the registration process or at any subsequent time via your account settings panel. Opting in is entirely voluntary and has no bearing on your ability to access any feature of the vtv99 Platform.
• Opting Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in any marketing email, or by adjusting your communication preferences in your account settings. Opting out of marketing does not affect transactional communications (such as deposit confirmations, withdrawal notifications, or security alerts), which vtv99 must send as part of its contractual obligations.
• Communication Channels: Where you have opted in, vtv99 may contact you by email and by SMS to your registered Bangladeshi mobile number. vtv99 does not engage in unsolicited telephone calls (cold calling).

vtv99 does not share your contact details with third-party marketing partners. All promotional communications you receive will originate directly from vtv99.

12 Third-Party Services

The vtv99 Platform integrates services provided by third-party companies, including game studios, payment processors, and analytics providers. This Privacy Policy applies solely to data processing carried out by vtv99 as data controller. Third-party providers operate under their own independent privacy policies, and vtv99 encourages players to review those policies where they are relevant to the player's data.

Game content on the vtv99 Platform is delivered by studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, Big Time Gaming, and Red Tiger. These studios may receive certain session and technical data necessary to deliver their games. vtv99 has reviewed the data practices of its principal game providers and is satisfied that they maintain appropriate data protection standards.

Payment processing services are provided by bKash, Nagad, Rocket, Upay, and card networks including Visa and Mastercard. These entities are independent data controllers in respect of the transactional data they process and are subject to their own regulatory obligations, including those imposed by the Bangladesh Bank and relevant card scheme rules.

vtv99 is not responsible for the privacy practices of third-party services accessed through external links or integrations. Players interacting with third-party payment or game platforms do so subject to those platforms' own terms and privacy policies.

13 Changes to This Policy

vtv99 reserves the right to amend or update this Privacy Policy at any time. Where changes are material — meaning they significantly affect how vtv99 collects, uses, or shares personal data — vtv99 will provide at least 14 days' advance notice to registered players via email and/or via a prominent notice on the Platform.

Minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be made without prior notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the vtv99 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a material change to this Policy, you should close your account before the effective date of the change by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of the data rights described in Section 9, please contact the vtv99 data protection team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" as your subject line to ensure your message reaches the correct team.
• Response Time: vtv99 aims to acknowledge all privacy-related enquiries within 5 working days and to provide a full response within 30 calendar days.
• Language: All privacy-related communications are handled in English.
• Support Hours: Our support team is available 24 hours a day, 7 days a week, 365 days a year. All response times are measured in Bangladesh Standard Time (BST, UTC+6).

When contacting vtv99 regarding a privacy matter, please include your registered username and the email address associated with your account so that we can verify your identity and locate your account records efficiently.